We at Marley have worked with the GEM Group for over 5 years now and in that time have developed a true category / partnership approach to the business of merchandising support for our Retail business. Under the direction of their MD Gareth Edwards whose culture for the company is one of total customer focus and fair trading we have together proved that an out sourced merchandising company has many benefits and USP’s to offer a company like Marley Plumbing and Drainage.
As an example we have jointly signed up to an audit system where GEM is measured on several Key Performance Indicators and the results of these audits are way above our agreed targets and indeed expectations. In a fiercely competitive and commercial market we have tested the value of the GEM service in terms of performance, value for money and innovation. We are very pleased to say that due to the unique structure of the company’s activities at store level and the cost effective philosophy of the MD we are very confident to have GEM as our partners for the demanding retail markets that we operate in.
George Linton, Marley Plumbing & Drainage
"GEM Merchandising carried out our national range review with total professionalism from start to finish and completed two weeks ahead of schedule, impressing both ourselves and our client. As a result GEM are now contracted to merchandise all of our retail business, including general display maintenance and literature replenishment. This activity alone has seen a 20% increase in replenishment orders. To this end, I have no hesitation in recommending the professional services of GEM Merchandising for their courteous, friendly manner and true understanding of the industry they support."
Tony Dench, National Retail Sales Manager, Culligan International Ltd.
"GEM Merchandising strives to provide a thoroughly professional all round service at a reasonable cost and regularly perform above expectations. Their experience of working within the retail sector themselves has proved highly valuable in providing innovative solutions and adding real value over their competitors. I am happy to recommend the services of this company to other similar organisations."
Peter Hopson, Commercial Manager, Croydex Ltd.
"GEM Merchandising Ltd has been working with Selected Rug and Matting on a consultancy basis throughout 2003. During this time we have become very much aware of the professional approach adopted by GEM, which has helped us to appreciate the scope of our product range and enabled us to raise our company profile in an ever-increasing competitive market. Selected Rug and Matting values its links with GEM and has no hesitation in recommending them for all your retail business consultancy and merchandising needs."
Simon Eisenberg, Managing Director, Selected Rug and Matting Ltd.
