GEM specialises in the DIY, Garden Centre and High Street Retail Sectors and can provide experienced personnel to carry out specialist services:-
GEM has significant retail knowledge and experience and can offer a consultancy service on an ad hoc and on-going basis.
- In-Store Audits or surveys
- Tactical or ad hoc Work
- Competitor Analysis
- Leaflet Installation & Replenishment
- Collect and debits
A collect and debit facility is available. Some stores have a policy where customer returns have to be credited by the supplier. You are given a time period to check and collect stock before it is automatically disposed of in store. GEM can save you thousands of pounds by checking collect and debits within the deadline and returning perfectly re-saleable items to stock. There are many reasons that a customer will return an item to store, not wanted, damaged, faulty, parts missing etc. Merchandisers have the experience to reject claims, re-package products or uplift and return stock to you. GEM would be happy to discuss the benefits of this service in more detail if this is of interest.
- Reactive/Distress works
Communication is crucial in any relationship! Our merchandisers are trained to keep their ears and eyes open – to notice and report anything that impacts your business. This could be a packaging or pricing error or competitor activity we believe you should be aware of etc. GEM understands that things can change at a moment’s notice and with the help of new technology; we can react quickly if something needs addressing urgently.
- Promotions and Exhibitions
GEM can provide promotional and exhibition staff for maximum impact at trade shows and corporate events or for in-store marketing, customer liaison and demonstrations.
- Mystery Shopper, Questionnaire Completion and Product Training.
By using Mystery Shoppers, you can monitor and improve stock availability, customer service and sales as well as capture data about your competition. GEM is experienced in collecting and completing in-store questionnaires to gather customer feedback and competent to train store staff to increase their product knowledge to help your sales.